We offer two shipping options, including DHL Parcel Select and DHL Expedited Shipping. DHL Parcel Select Shipping is $4.95 and DHL Expedited Shipping is $9.95. Please note that delays may occur during transit due to weather conditions, product availability, national holidays and other factors.
Free Parcel Select shipping is available on orders over $100 (U.S. orders only, excluding Alaska, Hawaii, American Samoa, Guam, U.S. Virgin Islands, Northern Mariana Islands and Puerto Rico). Please note that Free Shipping may take 3 - 7 business days for delivery.
Please allow 24 hours to process and prepare your order for shipping - excluding weekends and holidays. Processing times are in addition to carrier delivery times. Orders placed on Friday, Saturday or Sunday will be shipped the following week. Please note that orders placed over holiday weekends may take a day or two longer to process, due to heavy order volume.
If the shipping address on your order is incorrect, we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order.
If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only.
If your parcel is being returned to sender due to any reason such as Unclaimed, Incomplete/Insufficient Address, or being Refused, only once the parcel arrives back at our facility will we issue a refund for the purchase price of the products minus shipping costs.
Before a refund is granted, the parcel must be checked in at our facility. You may also be responsible for return shipping fees. We cannot be held responsible for delays and transit times if your parcel is being returned. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.
TRACKING YOUR ORDER
At our warehouse, tracking numbers are assigned to packages almost immediately. However, it may take up to 3 full business days before the package is checked into the delivering carrier's tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 3 full business days.
FINDING YOUR ORDER STATUS
The status of your order is easy to find. Check your e-mail. You were required to enter an e-mail address during checkout; you will receive e-mails at your email address keeping you up-to-date about the status of your order. If you still have questions about your order, please contact us.
If you have any questions concerning our domestic shipping policy, please contact us.